Return & Refund Policy

Return Policy

 

Our working hours are 10:30 am-6 pm (Mon - Sat)

We offer all our customers an easy return policy. Returns can be initiated in case of wrong or damaged product(s) received. You can raise a return request for product(s) within 24 hours of receiving the order.

In case of damaged products, products will be reshipped by our team if proper uncut unboxing video is shared with our team. Only replacement is available no refund.
If the same product is not available refund will be initiated

Please contact us at support@craftparty.in or 9954475922 within 24 hours of receiving your order. Provide your order ID and email an image of the products you wish to return. An unboxing/unpacking video is mandatory if items are missing or damaged in the package or order. Please note, no return, refund, or replacement requests will be entertained if the seal of the product is tampered with.

We will schedule a return pick-up within 2-4 business days. we will initiate the refund only after the product(s) from the order have been received and verified at our warehouse. If the request is for a replacement, it is subject to stock availability. If a replacement is not available, we will provide store credit of full amount to you.

For Cash on Delivery payments, the customer is responsible for paying shipping charges for their order in case of a return. Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Policy

In case of cancellations, returns, and replacements, we will initiate the refund only after the product(s) from the order have been received and verified at our warehouse.

- For payments made through Credit/Debit cards or Net Banking, the refund will be processed to the same account from which the payment was made within 48 business hours of receiving the product(s) back. It may take an additional 5-7 business days for the amount to reflect in your account. In case amount is not credited in given time please connect with your bank to check regarding the refund.

- For Cash on Delivery payments, the refund will be issued within 48 business hours of receiving the products and your bank details via email. It will take an additional 5-7 business days for the amount to reflect in your account. In some cases, your bank details will be asked for manual refund in cash on delivery orders.

For any other queries, please contact us at support@craftparty.in and 9954475922

Cancellation Policy

To initiate a cancellation, please contact us on email Support@craftparty.in or via WhatsApp at 9954475922
Cancellations are only eligible if requested  in next 6 hours once order is placed and in some cases if the products are already booked cancellation charges will be applied. Once an order is placed, we must book the products with our vendors to arrange for shipment to our warehouse, where the items are packed together and then dispatched to your location. The final decision on whether to accept a cancellation request rests solely with our team.

Please note that once the order has been  shipped, it cannot be cancelled.

Please note : COD orders cancelled during delivery or call not received by customer are non refundable.

Important : Bulk/Wholesale order will not be cancelled in any case.