Shipping Policy

Order Processing and Dispatch

Processing Time:

• Orders are typically processed and dispatched within 1-3 working days.
  
  Our working hours are 10:30 am-6 pm (Mon - Sat)

Delivery Timeline:

• Standard delivery within India is expected within 5-15 business days (excluding Sundays and public holidays).
• For urgent delivery needs, customers must inform our team in advance for prioritization. Failure to do so will be considered the customer's responsibility, and no cancellations will be accepted due to delay.

Shipping Policy Details

Combined Shipment:

• All products in an order are shipped together in one shipment.

Delivery Partners:

• Orders are packed and handed over to trusted delivery partners who deliver the package to the provided address.

Shipping Charges

Within India:

• Free Shipping: Prepaid orders of Rs.600 and above qualify for free shipping.
  
   

Partial Cash on Delivery (COD) Orders:

• COD orders charges  Rs.140
  
   
• If the order value is below Free shipping order value, both shipping charges and COD charges will be applied. 
  
   
• Partially Paid amount is non-refundable.
  
  A non-refundable shipping fee is charged for all prepaid orders and all Cash-On-Delivery/Partial COD orders.

Note: If customer rejects, it wont be refunded. We will rely on soley data provided by courier company tracking details

Additional Charges:

• Some areas, particularly in Northeast India or outskirt areas, may require an extra shipping charge. Customers will be contacted in such cases.
• For certain locations, partial COD may not be available. Customers unable to find the COD option should recheck with our team to confirm availability for their location.

Packaging

• Products are securely packed with bubble wrap and additional packaging for fragile items to ensure they arrive in perfect condition.

Shipping Locations

• CraftParty.in ships throughout India, including North East India.

International Shipping

• CraftParty.in primarily ships within India. For overseas customers, it is recommended to ship products to an Indian address and arrange further shipping independently.

Contact Information

• For any queries, customers can reach out to support@craftarty.in

Shipping Delay Policy

Liability:

• CraftParty.in shall not be held liable for any delays in shipping beyond our control, particularly those caused by third-party courier services.
  
   

Refund and Compensation:

• In cases of delays not attributable to natural calamities (e.g., rain, floods, earthquakes) where stationery products must be held back to avoid damage, Inkarto offers a full refund and compensation of 18% of the order value. Compensation is calculated based on the number of days delayed.
  
   

Late Deliveries:

• Late deliveries are considered only after 15 days from the date of placing the order.
  
   

Claims:

• To be eligible for a refund and compensation, customers must submit their claims via email exclusively to Support@CraftParty.in . This policy does not apply to delays caused by natural disasters or other force majeure events.

Jurisdiction

• All matters related to this shipping policy and any associated disputes are subject to the exclusive jurisdiction of the courts of Tinsukia, Assam and Assam jurisdiction.